Which countries does Net-Iden phone verification cover?
All countries, including satellite lines like Iridium.
Do I have a monthly charge for the service?
No, you pay as you go. However, you must first place funds into your account. Then, each time you use the system, the appropriate charge will be deducted from your balance. You will be reminded when your balance approaches zero so that you can recharge your account and not interrupt the use of the service.
Do credits expire?
No, credits never expire.
How do I recharge my account?
By using our payment processing service (Verisign) or through Paypal at the Net-Iden control panel.
How long does it take to integrate the Net-Iden Phone Verification Solution into my website?
It usually takes about 20 minutes. For users who are not familiar with SOAP - API, please contact our integrator partner at www.AcromLabs.com.
What happens if my customer does not answer the call?
In this case, the Net-Iden API will return an error code because your user could not be verified. The right action on your side would be to stop the user from continuing the process he/she was performing before the verification (signup, checkout, etc). For a complete list of Net-Iden API status codes, please go to the developer’s area.
What information do I receive after the verification process is complete?
-The status of the verification.
-The geographic location of your customer (country, state, city, latitude and longitude).
-The Internet provider the user utilized to access your website.
-The country in which his/her phone is registered.
-The phone number.
-The country risk level for electronic transactions (low, moderate, high).
-Card-IP-Phone match analysis.
-The credit/debit card issuing bank.
-The card type (debit or credit).
-The card level (gold/premium/platinum, etc.).
-The country in which the card was issued.
-The phone number of the financial institution that issued the card.
Is it possible to play the verification message in other languages apart from English?
Yes, verification messages can be played in Spanish, Russian, Dutch, French, Japanese, Portuguese, Mandarin Chinese, Italian and Arabic.
What is the Call Type feature, and how do I differentiate them?
It is the type of call you can place through the Net-Iden Phone Verification Service:
1. The user receives a phone call, in which we indicate the PIN number he/she should enter on your website in order to validate his/her phone number. In this case, the message played will be “Hello. Thank you for using our phone verification system. Your PIN number is XXXX. Once again, your PIN number is XXXX. Goodbye”.
2. The user receives a phone call requesting him/her to enter the PIN number that he/she was provided through your website. The message played will be “Hello. Thank you for using our phone verification system. Please enter the PIN number shown on your screen, followed by the pound key”. <PIN ENTERED> “Thank you for confirmation. Goodbye”.
3. This option is used to validate a change of password. When your user attempts to change his/her password on your website, Net-Iden will use the number registered in your database to call the user and play the following message: “Hello. Thank you for using our phone verification system. To change your password, press pound now”.
Once the user presses the pound key on his/her phone, Net-Iden will validate this action and the password change will be effective on your website.
4.This option is used to validate a login process. When your user attempts to login to your website, Net-Iden will use the number registered in your database to call the user and play the following message: "Hello. Thank you for using our phone verification system. To access your account, press pound now”. Once the user presses the pound key on his/her telephone, Net-Iden will validate this action and the login to your website will be effective.
How much fraud does Phone Verification systems reduce?
Phone verification customers have reported that fraud is reduced by at least 90%.
Do you have a seal or logo that I can put on my website to help discourage scammers?
Yes, we have different logos for registered customers that you can put on your website. When our seals are clicked, they display a window with your company's information and the explanation of Net-Iden fraud prevention and verification solutions.
Where are the Net-Iden servers located?
They are located in Tampa (Florida) and in San Diego (California).
Can I verify users with telephone numbers outside the US and Canada?
Yes, Net-Iden works worldwide.
Can I limit the number of times that a user can request a phone call?
Yes.
Do you have a dual-factor authentication for users with more than one phone number?
Yes, and it is not dual. It supports an unlimited amount of phone numbers.
What comes with the Phone Verification Service?
Together with the Phone Verification Service, you get the IP Intelligence and the Banking Intelligence solutions at no cost.
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